Automatically tag incoming messagesĪuto-Tagging helps you add rules in the Smart Inbox to automatically tag inbound messages. You can create automated rules for the Smart Inbox to automatically tag your incoming messages for better customer care routing, complete messages to keep your Inbox view clear, create automated alerts and hide messages that aren’t appropriate or don’t require action.
This article contains the following sections:Īutomated Rules FAQ Automated Smart Inbox Rules Make sure to accurately scope which profiles you want your rules to apply to before saving them. Any modifications you make to an Automated Rule also apply to all of the Groups you're a part of. Note: When you create an Automated Rule it applies to all Groups you're a part of. For example, you can set up rules to tag and/or complete all incoming messages based on specific keywords, phrases or message types.
If you are on the Advanced plan, you can use Sprout’s Automated Rules to create systems for categorizing and measuring your inbound messages, including reviews, in the Smart Inbox and outgoing published posts. New to Sprout Social? Learn about our Smart Inbox here.
